Shipping policy

At Personally Stitched, many of our items are handmade or personalised to order. This means dispatch times can vary depending on the product and time of year. Please read the information below carefully before placing your order.

📦 Shipping Summary

  • 🇬🇧 UK & NON EU delivery available

  • 🎁 Free UK standard shipping on orders over £60

  • ✂️ Personalised items: dispatch within 7-10 working days

  • 🧵 Handmade to order items: dispatch within 5–15 working days

  • 🚚 Delivery time is in addition to dispatch time

  • 📧 Tracking provided once your order is dispatched

1. Dispatch Times

Personalised Items

Personalised items are made to order and typically dispatched within 7 working days.

Handmade to Order Items

Our handmade garments are made to order and dispatched within 15 working days, depending on fabric availability and workload.

Ready-to-Ship Items

Ready-to-ship items are usually dispatched within 1–3 working days.

Working days are Monday to Friday, excluding UK bank holidays.

During busy periods (such as Christmas or seasonal launches), dispatch times may be at the higher end of the stated timeframe.

2. Delivery Times (After Dispatch)

Delivery times begin once your order has been dispatched, not from the date of purchase.

Typical delivery estimates (UK):

  • Tracked 48h services: 2–4 working days

Delivery times are estimates only and may be affected by Royal Mail or courier delays outside of our control.

3. Shipping Methods & Costs

Shipping options and costs are shown clearly at checkout.

  • Free standard UK shipping is available on orders over £60

  • All UK orders are sent via Royal Mail tracked 48h service 

  • International orders are sent tracked via Royal Mail and will then be passed to in Country postal service. 

Shipping costs are non-refundable, except where required by law.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where applicable.

If you do not receive a dispatch or tracking email:

5. Delivery Issues, Delays & Missing Parcels

Once your parcel has been handed to the courier, delivery is outside of our direct control.

If your order appears delayed or missing:

We will assist you in line with Royal Mail or courier investigation timeframes.

6. Lost Parcels

If a parcel is confirmed as lost by the courier:

  • We will offer a replacement where stock or materials allow

  • If a replacement is not possible, a refund will be issued

Investigations must be completed before replacements or refunds can be processed.

7. Incorrect Addresses

Please ensure your delivery address is correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Parcels returned to us due to address errors

If a parcel is returned to us, additional postage costs may apply to resend your order.

8. International Shipping

At this time, shipping is available to the UK and Non EU Countries. We hope to recommence shipping within the EU soon. 

9. Contact Us

If you have any questions about dispatch or delivery, please contact:

📧 sales@personallystitched.co.uk